Can I stay logged in on two different devices?
Our system generally allows access from multiple devices, but for your security, logging into a new device may sign you out of the previous one. This prevents unauthorized simultaneous use of your account and protects your balance from being accessed by others.
What if I forget which email I used to sign up?
If you cannot remember your registration email, try using your registered phone number to retrieve your account. If both are forgotten, you will need to contact our support team with your identity verification documents to regain access.
Why am I being signed out automatically?
Automatic sign-outs occur due to session timeouts, which is a security feature to protect your account if you leave your browser open. Additionally, clearing your browser cookies or cache will remove your session and require a fresh login.
Can I change my phone number in the settings?
Yes, you can update your contact details within the account management section after logging in. However, changing a phone number may require a verification check to ensure the request is legitimate and made by the account owner.
Is it okay to use public Wi-Fi for accessing my account?
We recommend using a private mobile data connection or a secure home network. Public Wi-Fi can be vulnerable to interception. If you must use public internet, ensure you log out completely before closing your browser tab.